Last updated: September 2026
Dental 359 (“Dental 359”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal and health information we collect and hold.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit our website, contact our practice, make or attend an appointment, receive dental treatment or otherwise interact with Dental 359.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal and Health Information We Collect
The information we collect depends on how you interact with Dental 359 and the services we provide to you.
We may collect personal information such as:
- Your name
- Date of birth
- Address
- Email address
- Phone number
- Emergency contact details
- Appointment and booking information
- Billing and payment information
- Private health insurance details
- Medicare or other healthcare information where relevant
- Information included in enquiries, forms or correspondence
- Any other personal information you choose to provide
As a dental practice, we may also collect sensitive information, including health information, where it is reasonably necessary to provide dental care and related services.
This may include:
- Dental and medical history
- Current and previous health conditions
- Medications and allergies
- Dental examination and treatment records
- Clinical notes
- Dental images, photographs, scans and X-rays
- Diagnostic information and test results
- Treatment plans and treatment history
- Referrals and reports from other healthcare professionals
- Information relevant to assessing your suitability for a particular treatment
- Other health information relevant to your dental care
We aim to collect only the information reasonably necessary to provide our services, manage your care and operate our practice.
2. How We Collect Personal Information
We generally collect personal and health information directly from you.
We may collect information:
- When you contact us by telephone, email or through our website
- When you make an appointment
- When you complete patient registration, medical history, consent or other forms
- During consultations, examinations and treatment
- Through communications with our dentists, clinicians and other team members
- When you make a payment or provide billing or health fund information
- Through online consultation or appointment services
- Automatically through cookies, analytics tools and similar website technologies
Where appropriate and permitted by law, we may also receive information from:
- A parent, guardian or authorised representative
- Your referring dentist, doctor, specialist or other healthcare provider
- Dental laboratories, imaging providers or other healthcare service providers involved in your care
- Private health insurers
- Other parties you have authorised to provide information to us
Where practicable, we will collect health information directly from you.
3. How We Use Personal and Health Information
We may collect, hold and use personal and health information to:
- Respond to enquiries
- Make, confirm, reschedule and manage appointments
- Provide dental consultations, examinations and treatment
- Assess your dental and oral health
- Develop and manage treatment plans
- Maintain accurate clinical and patient records
- Communicate with you about your treatment and ongoing care
- Process payments, accounts and health fund claims
- Communicate with other healthcare providers involved in your care where appropriate
- Arrange dental laboratory, imaging or other services required as part of your treatment
- Manage recalls, follow-up appointments and preventative care
- Manage our practice and improve our services
- Respond to complaints, enquiries or legal matters
- Meet professional, regulatory, insurance and legal obligations
- Maintain the safety and security of our patients, team and systems
- Analyse and improve the performance of our website and digital services
We will generally use health information for the purpose for which it was collected or for a directly related purpose that you would reasonably expect.
Where required, we will obtain your consent before using your information for another purpose.
4. Communications and Marketing
We may contact you regarding appointments, treatment, recalls, follow-up care or other matters relating to the dental services we provide to you.
We may also send marketing or promotional communications where you have consented to receive them or where otherwise permitted by law.
Health information will not be used for direct marketing unless permitted by applicable privacy laws and any required consent has been obtained.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided or contacting Dental 359.
Essential communications relating to your appointments, treatment or care may still be sent where appropriate.
5. Cookies, Analytics and Website Technologies
The Dental 359 website may use cookies and similar technologies to operate the website, understand how visitors use it and measure website and advertising performance.
These technologies may collect information such as:
- Pages viewed
- Time spent on the website
- Website interactions
- Referring websites or search sources
- Approximate location
- Browser and device information
- Operating system
- Cookie or device identifiers
We may use analytics and advertising services, including services provided by Google, to understand website traffic, measure advertising performance and improve our website and marketing.
Advertising technologies may use cookies, identifiers, pixels or tags to understand interactions with our website and advertisements.
Information collected through these technologies is separate from the clinical information contained in your Dental 359 patient record unless otherwise disclosed to you and permitted by law.
You can restrict or disable cookies through your browser settings. Blocking cookies may affect certain website functions and may not prevent every form of website measurement.
6. Disclosure of Personal and Health Information
Dental 359 does not sell or trade patient personal or health information.
We may disclose information where reasonably necessary to provide your care, operate our practice or meet our legal obligations.
Depending on the circumstances, this may include disclosure to:
- Dentists, clinicians and other Dental 359 team members involved in your care
- Dental laboratories
- Dental imaging and diagnostic providers
- Referring or treating healthcare professionals
- Specialists and other healthcare providers involved in your care
- Private health insurers and payment providers
- Practice management, IT, website, communications and technical service providers
- Accountants, insurers, lawyers and other professional advisers
- Government, regulatory, health or law-enforcement authorities where required or authorised by law
- A parent, guardian, authorised representative or other person where you have authorised disclosure or disclosure is otherwise permitted by law
We aim to disclose only the information reasonably necessary for the relevant purpose.
There may also be circumstances where information can be used or disclosed without consent, including where required or authorised by law or where necessary to address a serious threat to life, health or safety.
7. Overseas Processing and Third-Party Services
Some technology, communications, analytics, website, cloud or other service providers used by Dental 359 may operate infrastructure outside Australia.
As a result, certain information may be processed or stored overseas depending on the systems and service providers being used.
Where Dental 359 discloses personal information to an overseas recipient, we will handle that disclosure in accordance with applicable Australian privacy requirements.
Website analytics and advertising providers may also process technical website information through infrastructure located in Australia or overseas. Their handling of information is also subject to their own privacy policies and controls.
8. Storage and Security
Dental 359 takes reasonable steps to protect the personal and health information we hold from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
These measures may include physical security, access restrictions, passwords, secure practice systems, IT security measures and limiting access to information to team members and service providers who require it for their work.
Patient information may be stored electronically and, where applicable, in physical records.
While we take reasonable precautions to protect information, no electronic storage or transmission system can be guaranteed to be completely secure.
9. How Long We Keep Information
Dental 359 retains personal and health information for as long as reasonably required to provide dental care, maintain appropriate patient and business records and comply with applicable legal, professional, regulatory, insurance and recordkeeping obligations.
Different types of information may be subject to different retention requirements.
When personal information is no longer required to be retained, we will take reasonable steps to securely destroy or de-identify it where appropriate and permitted by law.
10. Accessing and Correcting Your Information
You may contact Dental 359 to:
- Ask whether we hold personal or health information about you
- Request access to information we hold about you
- Ask us to correct information you believe is inaccurate, incomplete or out of date
We may ask you to provide information confirming your identity before giving access to personal or health information.
In some circumstances, Australian privacy law permits or requires us to refuse access to some information. If this applies, we will generally explain the reason for the refusal where we are legally permitted to do so.
We will respond to access and correction requests within a reasonable period.
11. Privacy Complaints
If you believe Dental 359 has not handled your personal or health information appropriately, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern, including:
- Your name and contact details
- A description of your concern
- Relevant dates or correspondence
- The outcome you are seeking
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to lodge a privacy complaint with the Office of the Australian Information Commissioner (OAIC).
12. Third-Party Websites
Our website may contain links to third-party websites and services.
Dental 359 does not control those websites and is not responsible for their privacy practices, security or content. We recommend reviewing the privacy policy of any external website before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practice, services, technology, legal obligations or information-handling practices.
The current version will be published on our website with the date it was last updated.
14. Contact Us
For questions about this Privacy Policy, requests to access or correct your information, or privacy complaints, please contact:
Dental 359
359 Rokeby Road
Subiaco WA 6008
Phone: 1300 625 625
Email: [email protected]